Customer Service

We appreciate your business and want to do everything we can to make your experience a pleasant one. So if there's anything we can do for you, any questions we can answer, don't hesitate to contact us.

If your question is customer-service related, you may be able to find the answer in the menu below.
If not, e-mail us at sales@hago-group.com or call (852) 2111 8982, Monday - Friday, 10 am - 6 pm, Saturday 10 am – 1 pm.

How to Order

Local Orders

You can order from us in the following ways:

International Orders

We welcome international orders, but have no control over the customs charges and duty fees your country will charge, so you will be responsible for those in addition to the shipping costs.

Orders outside Hong Kong are shipped via Hong Kong SpeedPost and should take between 3-5 working days upon order confirmation.
Please e-mail us at sales@hago-group.com or call us at (852) 2111 8982 for special shipping requests, including requests for shipping charges and delivery information to destinations outside of Hong Kong.

Our working hours is between 10:00 am to 6:00 pm Monday to Friday, 10:00am to 1:00pm Saturday.

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Delivery Information

Local Orders

  • Enjoy FREE delivery when you order HK$600 or more.
  • Your order will be delivered within 3 working days from the day of order.
  • The delivery service will be postponed if a typhoon signal No.8 is raised or a black rainstorm warning is in effect.
  • Delivery service is ONLY available to areas along the Hong Kong MTR Island Line, Tsuen Wan Line, and Kwun Tong Line.
  • Delivery service is not available for Discovery Bay, Ma Wan, Tung Chung, Airport and Outlying Islands.

Delivery Charges

Purchase Amount Delivery Charge

HK$600 or More

FREE

Below HK$600

HK$100


There will be no deliveries on Sundays and Public Holidays.

Remarks

  • Hago Limited will make one attempt to deliver your order, however if we are unable to delivery your goods because there is not anyone at home you will be required to pay a further cost to be able to receive your goods.
  • Please note that orders cannot be shipped to a P.O. Box, so please provide a valid address during checkout.
  • Your credit card will not be charged until your order is ready for shipment. If any item is not on stock, you will be notified by email or phone.
  • Please note that all goods will be delivered as scheduled and to the best of our ability. We aim to deliver the goods when customers are at home or in the office. Hago Limited does not accept responsibility for goods left at the customer's request.
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Payment Methods

You can settle payment via the following ways:

  • Major credit cards issued by Visa, MasterCard.
  • Cash on Delivery
  • Online or ATM bank transfer

All personal information collected will be treated in strictest confidence and in accordance to our Privacy policy.

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Returns & Exchanges

We accept returns, but only if the product was found to be damaged upon arrival or if the wrong item was shipped. Wrong or damaged products must be reported and returned within 7 days of receipt. We will either refund the original product price via the original method of payment or exchange the item. We cannot accept returns after 7 days. Of course, we will gladly pay the return delivery cost if the return is a result of our error.

If you do have a problem with your order, please contact us through Customer Service or Contact Us section. We will reply with a return authorization and instructions on how to send the items back to us.

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Privacy

Hago Limited has a firm commitment to protecting your privacy. Any information we gather is used to enhance your experience, and to serve you better. We will not share, rent or sell any personally identifiable information about you to any third party. We have built our system to keep your data safe and confidential.

We collect the e-mail addresses of those who communicate with us via e-mail, information on what page consumers visit and information volunteered by the consumer, such as survey information and/or site registrations.

The information we collect is used for internal review. We use this information to improve our marketing and promotional efforts, analyze site usage, improve our content and product offerings, notify consumers about updates to our site, and with permission, to communicate with our consumers for marketing purposes.

We include links to other sites to improve your web site experience and to help you stay informed. Hago Limited is not responsible for the privacy practices or content of these sites.

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Security

The security of the information that you provide to us is very important to us. Hence, we have taken several measures to protect your information. All transactions involving sensitive information, such as your credit/debit card number, are conducted using an SSL (Secure Socket Layer protocol) connection. This connection provides increased security to the information that is transmitted to our website. We will only use your credit/debit number for the processing of our payment. Other sensitive information that we may collect will not be disclosed to third parties unless we are required to do so by law.

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